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Quality management

« A coordinated set of activities to manage and control in order to continually improve the institution efficiency. »

We commit ourselves to respect our clients’ requirements, those of the institution to always provide you with the best service, conform to your needs.
We engage ourselves to work at the best possible cost, with an efficient use of human, technological and financial available resources.

The CICC, CEF and CGB were engaged in a quality approach according to the iso 9001 rules.

We encourage our users to let us know of any problem, issue they encounter, or any suggestion to improve our service and provision of service. Fill out this customer survey or contact us by email.

Consult here user survey summaries
2014
2015

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